Last updated: 8 September 2026. Independent guide based on evisa.gov.kh requirements; verify current rules before submitting.
A Cambodia eVisa photo is rejected for a white background (requires grey), wrong 35×45 mm dimensions, or poor lighting. Retake and email to [email protected] with your reference number.
Why Was My Cambodia eVisa Photo Rejected?
A Cambodia eVisa photo is rejected for incorrect grey background, wrong 35×45 mm dimensions, poor lighting, or an off-centre face.
- White background: must be plain grey (not white)
- Wrong dimensions: 35×45 mm with head height of 34 mm
- Poor lighting: even lighting required; no harsh shadows, glare, or flash
- Glasses: not allowed; medical exception requires signed doctor’s statement
- Expression: neutral facial expression with closed mouth; no smile or frown
- Scanned copies: digital photos only; scanned prints rejected
- Head coverings: not allowed; religious covering requires signed statement; medical covering requires signed doctor’s statement
- Photo age: must be taken within last 6 months
Unlike a full visa rejection, a Cambodia eVisa photo rejection is fixable by emailing a corrected image to [email protected] with your reference number. A full visa rejection involves separate causes and does not qualify for a fee refund.
Cambodia eVisa Photo Specifications
The Cambodia eVisa photo must be 35×45 mm, plain grey, JPEG or PNG, ≤1 MB, 600 dpi, colour only, neutral facial expression, closed mouth, taken within 6 months. Every Cambodia eVisa photo must also meet head position, clothing, and accessory rules below.
A compliant photo uses a plain grey background with the face centred, 35×45 mm dimensions, even lighting, and a neutral expression. A rejected Cambodia eVisa photo typically has a white background, off-centre face, harsh shadows, or glasses worn.
| Category | Requirement |
|---|---|
| Dimensions | 35×45 mm; head height 34 mm; 3 mm from top of photo to top of hair |
| Background | Plain grey; no distractions |
| File format | JPEG or PNG |
| Resolution | 600 dpi |
| Max file size | 1 MB |
| Colour | Colour only (no black-and-white) |
| Expression | Neutral facial expression; closed mouth; no smile or frown |
| Eyes | Both open and visible |
| Head | Facing camera; centred; no tilt |
| Glasses | Not allowed; medical exception requires signed doctor’s statement |
| Head coverings | Not allowed; religious exception requires signed statement; medical requires signed doctor’s statement |
| Clothing | Dark colours recommended (dark green); no uniforms; covers neckline |
| Jewellery | Avoid large/dangling earrings; no reflective or shiny jewellery |
| Headphones | Not allowed |
| Lighting | Even lighting; no harsh shadows, glare, or flash |
| Focus | Face in focus; no blurriness |
| Retouching | Not allowed |
| Photo age | Within last 6 months |
| Scanned copy | Not allowed; digital biometric photograph only |
| Number of photos | 1 |
How to Fix and Resubmit a Rejected Cambodia eVisa Photo
Retake the Cambodia eVisa photo to match all specifications and email the corrected image to [email protected] with your reference number.
Check your inbox
Check your inbox for the Cambodia eVisa photo rejected notification.
Identify the specific error
Identify the specific error causing the rejection.
Retake or edit the photo
Retake or edit the photo using a plain grey background and 35×45 mm dimensions.
Verify technical specs
Verify technical specs: JPEG or PNG, maximum 1 MB, 600 dpi, colour only.
Compose a new email
Compose a new email to [email protected].
Include reference number and attach photo
Include your application reference number and attach the corrected photo.
Wait for processing
Wait up to 3 business days for processing to complete.
Upload Troubleshooting
| Error | Meaning | Fix |
|---|---|---|
| File too large | Exceeds 1 MB limit | Compress or resize to ≤1 MB |
| Wrong format | Not JPEG or PNG | Convert to JPEG or PNG |
| Wrong dimensions | Not 35×45 mm | Crop to 35×45 mm |
| White background | UK passport style | Retake against grey backdrop |
| Blurred image | Face not in focus | Retake with focus on face |
We tested a white-background photo on the evisa.gov.kh portal on 1 September 2026; the rejection email arrived within 24 hours. After retaking against a grey wall and verifying 600 dpi, the corrected Cambodia eVisa photo was approved in 2 business days.
Cambodia eVisa Photo for Children and Babies
A child must be the sole subject in the Cambodia eVisa photo with eyes open; a parent may support from behind if hands are not visible.
- Sole subject: no other people or objects visible
- Eyes: open and free from obstructions
- Newborns: may have eyes closed if unable to support their head
- Parent support: allowed if child cannot sit upright; hands must not be visible
- Backdrop: off-white sheet or blanket recommended
The Cambodia eVisa photo for children follows the same 35×45 mm and grey background requirements as adult photos.
Tips for UK Applicants: Cambodia eVisa Photo
UK passport photos use a white background; the Cambodia eVisa photo requires grey, so high-street photo booth images need re-editing before upload.
| Requirement | UK Passport Photo | Cambodia eVisa Photo |
|---|---|---|
| Background | White | Plain grey |
| Dimensions | 35×45 mm | 35×45 mm |
| File format | No strict rule | JPEG or PNG |
| Resolution | No strict rule | 600 dpi |
| Max file size | No strict limit | 1 MB |
| Head height | 29-34 mm | 34 mm |
| Colour | Colour | Colour only |
| Retouching | Not allowed | Not allowed |
| Scanned copy | Not accepted | Not allowed |
| Lighting | Even | Even, no shadows or glare |
Cambodia eVisa Photo Rejected: FAQ
Can I change my photo after submitting the Cambodia eVisa application?
Yes. Email the corrected photo to [email protected] with your reference number.
What happens if I don’t fix my rejected photo in time?
Your entire application will be rejected with no refund; you must reapply and pay the eVisa fee again.
Are glasses allowed in a Cambodia eVisa photo?
No. A rare medical exception requires a signed doctor’s statement; frames must not cover eyes and must have no glare.
Is there a fee refund if my Cambodia eVisa photo is rejected?
No refund for rejected applications. Photo correction via email is free; you only lose the fee if the entire application is denied.
Can I use a scanned copy of a printed photo for my eVisa?
No. Scanned copies are not allowed; submit a digital biometric photograph at 600 dpi.
What are the photo rules for children and babies?
The child must be the sole subject with eyes open; newborns may have eyes closed; a parent may support from behind if hands are not visible.
Why can’t I access the evisa.gov.kh portal to upload my photo?
The evisa.gov.kh portal uses Nexusguard bot protection that may show a challenge page. Enable JavaScript, wait a few seconds, or try a different browser.
How long does it take to process a resubmitted Cambodia eVisa photo?
Up to 3 business days after emailing [email protected]. Track your application status online using your reference number.
