The primary eVisa Cambodia contact email is [email protected], with alternatives [email protected] and [email protected], operated by the Ministry of Foreign Affairs and International Cooperation in Phnom Penh. The standard eVisa application fee is US$36, payable via PayPal or JCB credit card. Support replies within 2-3 business days, Monday-Friday, Cambodia Time (UTC+7).
eVisa Cambodia Contact Email Address, Response Times & How to Write Your Message
The eVisa Cambodia contact email addresses are administered through the government portal at evisa.gov.kh. When you email at 09:00 London time, it arrives at 15:00 in Phnom Penh. Verify any address on evisa.gov.kh/contact_us before sending personal data.
Use the subject-line format e-Visa Application [REF CODE] – [Issue Type]. Mandatory fields: application reference code (format YRp8ew…), full name as on passport, passport number, date of application, and issue description. Template: To [email protected], Subject: e-Visa Application [REF CODE] – [Issue Type], Body: [Full Name, Passport No, Ref Code, Date, Issue], Attachment: screenshot. Attach screenshots as PNG/JPG under 5 MB or PDF receipts. Write in English for fastest processing. Because evisa.gov.kh uses Nexusguard DDoS protection, automated replies may be quarantined by corporate servers – use a personal Gmail or Outlook account when contacting the eVisa Cambodia contact email.
Did Not Receive Your eVisa Email? Troubleshooting & Common Technical Issues to Report
If your eVisa Cambodia confirmation email has not arrived, the evisa.gov.kh portal uses Nexusguard DDoS protection, which may affect deliverability to corporate inboxes. Follow these steps before contacting the eVisa Cambodia contact email.
Check spam & whitelist
Check spam/junk, search for your reference code, whitelist @evisa.gov.kh, and check quarantine in Gmail, Outlook, or Yahoo.
Re-request confirmation
Re-request your confirmation via evisa.gov.kh/check_change.
Email as last resort
Email [email protected] and attach your payment receipt or application confirmation page.
Report payment timeouts, duplicate charges, and photo upload failures to the eVisa Cambodia contact email. For duplicate payments, do not retry – check your bank statement, then email the eVisa Cambodia contact email with your transaction ID (PayPal or JCB card), bank statement screenshot, and application reference code. For application status inquiries, use evisa.gov.kh/check_change to check your processing time before contacting customer support. Travel dates and arrival port are editable via evisa.gov.kh/check_change; passport number or name changes require a new application.
Where to Contact Based on How You Applied: eVisa Office vs Embassy vs Agencies & Urgent Escalation
Direct all eVisa Cambodia contact email queries to [email protected] for applications submitted through the government portal. The Royal Embassy in London does not operate or take responsibility for e-Visa applications.
| Channel | Contact Details | When to Use |
|---|---|---|
| Government e-Visa Office, Phnom Penh | Email: [email protected], [email protected], [email protected] Phone: (855) 23 224 973, (855) 99 334 973 (Khmer, English) Mon-Fri, Cambodia Time (UTC+7) |
For any application submitted via evisa.gov.kh |
| Royal Embassy in London |
64 Brondesbury Park, Willesden Green, London NW6 7AT
Phone: 020 8451 7850 |
General consular enquiries only: does NOT handle e-Visa |
| Private agency (cambodia-e-visa.com) | Email: [email protected] Not affiliated with the Cambodia Government |
Only for that agency’s customers (requires Contact ID) |
Urgent Escalation for UK Travellers Departing Within 48 Hours
Email support immediately
Send your email to the eVisa Cambodia contact email immediately, but do not wait for a reply if departure is within 48 hours – proceed to step 2.
Call Phnom Penh office
Call (855) 23 224 973 or (855) 99 334 973 during Cambodia business hours (UTC+7).
Call London Embassy
Call the London Embassy consular line: 020 8451 7850 (09:30-12:00, 14:00-17:00 GMT).
Contact Washington Embassy
Contact the Washington Embassy: (202) 726 7742 or [email protected] for emergency consular assistance only.
Avoiding eVisa Cambodia Scam and Fake Support Emails
Only emails from the @evisa.gov.kh domain are legitimate eVisa Cambodia contact email channels. Red flags: emails from @gmail.com, @yahoo.com, or misspelled domains like evisa-gov.kh. Never pay via wire transfer or non-portal payment links. The Ministry of Foreign Affairs and International Cooperation has issued a fraud e-visa website notice: not receiving a visa after payment is an indicative condition of fraud. Verify any address on evisa.gov.kh/contact_us before sending personal data.
This guide was last reviewed on 8 September 2026. This site is an independent informational resource for travellers and is not affiliated with the Royal Government of Cambodia. Always verify the eVisa Cambodia contact email on evisa.gov.kh/contact_us before sending personal data.
eVisa Cambodia Support FAQ
What is the eVisa Cambodia contact email address for technical support?
The primary eVisa Cambodia contact email is [email protected]. Also use [email protected] or [email protected]. Verify on evisa.gov.kh/contact_us.
How long does it take to get a reply from eVisa Cambodia support?
Expect a reply within 2-3 business days, Monday-Friday, Cambodia Time (UTC+7). An email sent at 09:00 London time arrives at 15:00 in Phnom Penh.
What should I include in my eVisa Cambodia support email?
Include your application reference code, full name, passport number, date of application, and issue description. Attach screenshots (PNG/JPG, under 5 MB).
Can I change my eVisa application details after payment?
Travel dates and arrival port are editable via evisa.gov.kh/check_change. Passport number or name changes require a new application.
Does the Cambodian Embassy in London handle eVisa queries?
No. The Royal Embassy in London (64 Brondesbury Park, NW6 7AT) does not operate or take responsibility for e-Visa applications. Direct all e-Visa issues to [email protected].
I did not receive my eVisa approval email – what should I do?
Check spam/junk, search for your reference code, whitelist @evisa.gov.kh, and re-request via evisa.gov.kh/check_change. If still missing, email [email protected].
Is English accepted for eVisa Cambodia support emails?
Yes. The portal operates in English and Khmer. Write in English for fastest processing of your eVisa Cambodia contact email inquiry.
How do I check if an eVisa Cambodia support email is genuine?
The only legitimate domain is @evisa.gov.kh. Verify on evisa.gov.kh/contact_us. Never respond to Gmail, Yahoo, or misspelled domains like evisa-gov.kh.
What if I was charged twice for my eVisa application?
Do not retry the payment. Check your bank statement, then email the eVisa Cambodia contact email with your transaction ID (PayPal or JCB card), bank statement screenshot, and application reference code.
Can I contact eVisa Cambodia support by phone?
Yes. Call (855) 23 224 973 or (855) 99 334 973 (Khmer, English) during Cambodia Time (UTC+7). For UK consular enquiries (not e-Visa), call 020 8451 7850.
